How can we help?
For anyone who books with Glow Up. Write to us about your account, a payment or a refund.
Write to us
We will reply as soon as reasonably possible.
Browse the Help Center
Answers about booking, paying and your account, sorted by topic.
Own a salon or a studio?
Questions about setup, payouts or the terminal go to the merchant support page.
Press and partnerships
Company questions, partnerships or press: start in the newsroom.
Common questions
How to cancel a booking
Cancel an upcoming booking and learn what gets refunded.
How to reschedule a booking
Move your booking to another time at the same store.
When am I charged for my booking?
Your card is charged at booking time so the slot is held and your booking is confirmed.
When will I get my refund?
Refund timelines, the card it returns to and what to expect.
Delete your account
Permanently remove your account and personal data.